The leading partner for GP practices in England, empowering them to achieve
excellence in leadership, management, and compliance, thereby ensuring the highest
quality of patient-centred care.
Our vision and mission are deeply rooted in our commitment to enhancing primary healthcare services across the United Kingdom.
We seek to be the leading partner for GP practices in England, empowering them to achieve excellence in leadership, management, and compliance, thereby ensuring the highest quality of patient-centred care.
At Eternity Primary Care, we leverage over two decades of combined experience to support GP practices in enhancing leadership, management, and CQC compliance. Our mission is to deliver safe, timely, effective, efficient, equitable, and patient-centred services, utilising responsible technological innovations and fostering collaborative solutions with our stakeholders.
At Eternity Primary Care, our core values are encapsulated in the acronym CIRCLE, representing Compassion, Integrity, Respect, Continuous Learning, Leadership, and Excellence. The circle is a profound symbol that resonates deeply across various cultures and philosophies, embodying concepts of unity, completeness, and the cyclical nature of existence. By adopting the circle as our emblem, we commit to a path of continuous improvement, ensuring that our services are comprehensive and without gaps. We focus on our circle of influence, dedicating ourselves to the values we’ve pledged to uphold and striving to enhance the well-being of our clients and communities.
We are sensitive to the challenges faced by others and are moved to alleviate or prevent those challenges by working collaboratively with our clients. This means actively listening to understand their needs, demonstrating empathy in our interactions, and providing support tailored to their unique circumstances.
We live our code of values by:
We live our code of values by:
We believe that we are lifelong learners who see every situation, incident, challenge, setback, or feedback as an opportunity to learn. We actively seek lessons from our experiences, review our policies to ensure they remain fit for purpose, apply lessons learned, and evaluate to ensure that changes lead to improvement. We understand that not every change leads to improvement, but all improvements require change.
We view leadership as a process of guiding, directing, empowering, inspiring, and influencing others to exceed expectations and become better versions of themselves, all while achieving the common goal of providing high-quality services. We believe that everything rises and falls on leadership; it is the glue that holds the organization together to deliver exceptional services. Leading well is our motto, and we constantly ask ourselves, “How are we doing?”
We aim to be better than we were yesterday by continuously improving. We invite and embrace feedback from our stakeholders to ensure that our services are safe, timely, effective, efficient, equitable, and patient-centered, providing a positive experience to our clients. We leverage technology responsibly to enable high-quality services and cultivate a highly committed and resilient workforce.
At Eternity Primary Care, we define quality in healthcare as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. This definition aligns with the Institute of Medicine’s (IOM) perspective on healthcare quality.
The IOM identifies six domains of healthcare quality:
By adhering to these domains, we strive to deliver healthcare services that are safe, effective, patient-centered, timely, efficient, and equitable, ensuring the highest standards of care for our service users.
To realize our vision of a patient-centered healthcare system, we focus on the following seven attributes:
Envisioning an Ideal Healthcare System
We aspire to a healthcare system where the clinician-patient relationship is enhanced by ethical and responsible use of artificial intelligence, electronic medical records are available everywhere, and patients regularly provide feedback on their experiences, which is then used to improve care. In this ideal system, patients and clinicians collaborate to set individual and joint goals, with performance measured against these objectives. Community leaders work alongside clinicians to integrate community resources with clinical care, and patient advocates are represented in healthcare legislative, regulatory, and financing processes.
Defining Quality Healthcare
We define quality healthcare as providing the right care (care that the patient needs) in the right way (in the manner the patient desires) at the right time (at the time the patient desires). This approach ensures that care is tailored to individual needs and delivered efficiently.
Empowering Patients in Their Care
We acknowledge that patients now wish to have direct access to their medical records and the ability to be active partners in their care. We are committed to facilitating this by providing transparent information and encouraging shared decision-making.
Listening to the Patient’s Voice
Understanding patients’ perspectives is crucial. We prioritize learning about patients’ views on the care they receive, how well that care addresses their concerns, and what changes would be most effective in achieving patient-centered primary care. Feedback from patients is vital and serves as a cornerstone for continuous improvement.
Characteristics of Patient-Centered Primary Care Practice
A patient-centered primary care practice embodies the following characteristics:
By embracing these principles, Eternity Primary Care is dedicated to transforming healthcare into a more patient-centered, responsive, and effective system.
We are deeply committed to advancing patient-centered care, recognizing it as the cornerstone of effective healthcare delivery.
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